The role of the Facilities Manager is complex.  Duties include day to day running of property and facilities. Operations need to be well organised and run like clockwork. Property needs to be maintained, repaired, monitored and tended to constantly. It may suit a business to retain an in-house manager, but outsourcing facilities management is not just for large manufacturing businesses, it can also complement the smaller business by supporting internal facilities roles or even substitute them by addressing the following:

Technical Support

Whether the nature of the work is planned or re-active, the Facilities Manager may not have either the skills, competence or time to manage and fix all that the property requires.

Outsourcing to a larger specialised facilities business can remove the pressure of responsibility, resource and lack of internal knowledge to get the job done.

24 Hour/ 7 Days a Week Support

Every business has the potential of something happening out of hours. Having reassurance that there is round the clock support to address any eventuality helps the business continue to function effectively and with reassurance that the problem has been fixed correctly.

This provision means the business will operate effectively with minimal disruption to the customer and employees.

Bespoke Approach

The ability to be a flexible solution is important. Each business is different and so are the problems. Therefore, the solutions need to be tailored to each business too.

In addition, the business can rely on the outsourced company to understand the company needs and support their specific issues.

Having a reliable and dependable service working for you will mean that you are more likely to be happy with the service provided because there’s an assurance you’ll get what you expect, when you expect it, in the way you expect it.

Health & Safety

Businesses need to ensure that Health & Safety is a priority for their employees, and outsourcing facilities management to experienced and qualified engineers can take the risk out of faults not spotted or faults not repaired properly. Organisations can rest assured that there is a duty of care from good, quality contractors.

This also supports risk management, whereby the facilities company can identify potential risks before they become an issue. This is particularly appropriate to the planned maintenance programme.

Planned Vs Re-active Maintenance

In terms of maintenance there are two core categories, planned (or predictive) and re-active maintenance.

Re-active maintenance solutions are perfect for organisations that cannot plan work due to the nature of the industry but need a quick response when problems arise.

This kind of solution fits perfectly with businesses who are likely to have minor maintenance issues, where the business can run as usual if a problem arises.

However, this is far from optimal, for example in a manufacturing environment where critical machinery needs to be operating continuously. For this environment, prevention is key through planned maintenance solutions, to help avoid any unscheduled breakdown and downtime.


If your business has a sustainability program, it’s likely that from a strategic perspective, the businesses planned maintenance solution will tie in with the sustainability plans in terms of performance and profitability. When forward planning, businesses with a focus on sustainability may wish to implement a structured facilities program and outsource this to co-ordinate with the businesses plan as a way of improving and achieving the best performance.